Return & Refund Policy

Last Updated: August 4, 2026

At Doshoply, we want you to be satisfied with your purchase. If you experience any issues with your order, please review our Return & Refund Policy below.

Returns

We accept return requests within 2 days of the delivery date.

To be eligible for a return:

The item must be unused and in its original condition.

The item must be returned in its original packaging.

Proof of purchase or your order number is required.

Items that are damaged due to misuse, normal wear and tear, or improper handling are not eligible for a return.

Non-Returnable Items

The following items cannot be returned:

Gift cards

Downloadable digital products

Personalized or custom-made items

Perishable goods (if applicable)

Personal care or hygiene items that have been opened or used

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 2 days of delivery.

Please include:

Your order number

A description of the issue

Clear photos of the product and packaging

After reviewing your request, we will work with you to provide an appropriate solution, which may include a replacement, refund, or store credit.

Refunds

Once your request is approved, your refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your refund after the expected processing time:

Check your bank account again.

Contact your credit card company or payment provider.

Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us.

Return Shipping

If a return is approved due to a defective, damaged, or incorrect product, we may cover the return shipping costs where applicable.

For returns due to a change of mind or other non-defective reasons, the customer is responsible for return shipping costs unless otherwise stated.

Order Cancellations

Orders may be cancelled before they have been processed or shipped.

Once an order has been shipped, it cannot be cancelled. However, you may request a return after delivery if your order meets the eligibility requirements outlined in this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: contact.doshoply@gmail.com

We aim to respond within 24–48 business hours and will do our best to resolve your issue as quickly as possible.

Thank you for shopping with Doshoply!